Stord Launches Shipment Protection Solution to Combat Package Loss, Damage, and Theft
Stord has introduced Stord Shipment Protection, a customizable solution to safeguard customer orders from loss, damage, and theft. As part of its mission to improve customer satisfaction and boost brand loyalty, this new offering allows brands to manage claims efficiently while improving their unit economics. The solution integrates with sales channels, offering flexible coverage options and delivering a seamless, branded experience for consumers. Stord Shipment Protection helps brands increase revenue by reducing the costs associated with lost or damaged packages and strengthens the overall customer-brand relationship.
William Carlin
24 Sep 2024 8:53 PM
A Comprehensive Solution for Brands
Stord, a leader in high-volume fulfillment services and supply chain technology, has announced the release of Stord Shipment Protection, a customizable solution designed to protect brands and their customers from the ongoing challenges of package loss, damage, and theft. The solution aims to enhance customer service and improve revenue for brands of all sizes by addressing these common issues.
Each day, approximately 1.7 million packages are lost or stolen in the U.S., equating to over $8 billion in merchandise annually, according to Security.org. Additionally, 10% of packages shipped via FedEx and UPS are damaged and require reshipping. These challenges significantly impact customer experience and hurt brands’ reputations.
A Better Experience for Customers and Brands
Sean Henry, CEO and co-founder of Stord, stated, "Stord Shipment Protection solves the negative customer experience from missing, broken, and stolen products that plague brands every day. This simple addition to the pre-purchase cart dramatically improves the customer-brand relationship."
With the new service, brands can offer shipment protection throughout the entire buying process, from pre-purchase through claims and post-purchase resolutions. Custom messaging keeps consumers informed, while an intuitive dashboard allows customer service teams to quickly address and resolve issues, improving customer loyalty and satisfaction.
Flexible Integration for Omnichannel Brands
Craig Stewart, SVP of Product and Engineering at Stord, highlighted the flexibility of the solution, which integrates directly with brands’ marketplaces and sales channels. "Brands can defer the cost of shipment protection to customers, cover it themselves, or let customers decide. This gives brands a way to offer quick refunds or reships without incurring extra costs, ultimately increasing revenue and enhancing unit economics."
Stord Shipment Protection is part of a broader suite of services offered by the company, including Delivery Promise and Post Purchase Communications, helping brands deliver top-tier customer experiences and build trust through transparent claims processes.
About Stord
Stord is a leading provider of fulfillment services and technology, offering end-to-end commerce solutions that improve checkout and delivery experiences for high-volume mid-market and enterprise brands. With facilities across the U.S., Canada, and Europe, Stord manages over $5 billion in commerce annually, enabling brands to sell more, save money, and enhance customer loyalty.
About U-PIC Insurance Services, Inc.
U-PIC Insurance Services, Inc., established in 1989, is a leading provider of third-party shipping insurance solutions across the U.S. and Canada. Partnering with major carriers and eCommerce platforms, U-PIC offers comprehensive coverage to protect against loss, damage, and theft.
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