Sylvia Ng CEO of ReturnBear Honored with 2024 Women in Supply Chain Award

Sylvia Ng Named A Recipient Of The 2024 Women in Supply Chain Award

Sylvia Ng, CEO of ReturnBear, a reverse logistics platform for end-to-end e-commerce returns, has been named one of the recipients of the 2024 Women in Supply Chain Award. This prestigious honor, presented by Supply & Demand Chain Executive and Food Logistics, celebrates female leaders in the supply chain industry whose achievements, mentorship, and leadership set a solid foundation for women across the industry.

The supply chain sector has seen a rise in female participation, with women now representing 41% of the workforce, up from 39% in 2022. While these numbers reflect positive strides toward gender diversity, industry leaders recognize that more work is needed to create inclusive environments.

Transforming E-Commerce Returns

Sylvia Ng is a seasoned industry expert with 18 years of experience at major companies such as eBay, Google, and Shopify, where she was a general manager. As the CEO of ReturnBear, Ng is revolutionizing e-commerce returns with an innovative platform that offers direct-to-consumer brands Amazon-style instant refunds. Under her leadership, ReturnBear has developed a leading returns network across North America and the United Kingdom.

ReturnBear’s unique approach streamlines the returns process by consolidating returned goods in regional hubs, which allows for faster shipping to the next customer. This method reduces return costs and emissions by 40%, helping brands save on global reverse logistics costs while enhancing sustainability.

"I'm honored to receive this recognition, but I see it as a testament to the amazing strides our entire industry is making," Ng said. "This award isn't just about individual achievement – it's a celebration of the collective efforts of diverse leaders working together to create more innovative and sustainable supply chains."

Impact of Women in Supply Chain

Marina Mayer, Editor-in-Chief of Food Logistics and Supply & Demand Chain Executive and Co-Founder of the Women in Supply Chain Forum, praised the quality of this year’s award winners, stating, "These women are doing remarkable things for their communities, organizations, and teams, and are paving the way for future young female leaders."

Sarah Barnes-Humphrey, founder of the Let’s Talk Supply Chain podcast and Blended Pledge, sponsors of the Women in Supply Chain Award, highlighted the significance of women’s contributions, noting, "Women are reshaping the landscape of supply chain management with their unparalleled contributions, igniting growth and fostering innovation across the industry."

About ReturnBear

ReturnBear is the first global end-to-end returns management solution that makes returns easy for consumers, profitable for brands, and better for the planet. Through local return verification and package-free returns, ReturnBear helps brands cut costs and reduce return fraud.

About Food Logistics and Supply & Demand Chain Executive

Food Logistics and Supply & Demand Chain Executive cover global supply chain operations and logistics, with a focus on key industry sectors like trucking, warehousing, and procurement. They also run events like the SCN Summit and Women in Supply Chain Forum.