Cognizant and Lineage Partner to Transform Cold Chain Customer Service with Agentic AI
Cognizant has expanded its strategic partnership with Lineage, the world’s largest temperature-controlled warehouse REIT, to revolutionize customer service across the cold chain. By introducing Agentic AI solutions and deeper infrastructure support, this collaboration aims to deliver more consistent, responsive, and personalized service—while preserving the trusted relationships Lineage customers already rely on. The partnership builds on Lineage’s "One Lineage" framework and underscores both companies’ commitment to elevating logistics customer care.
William Carlin
29 Jul 2025 2:35 PM
Strategic Collaboration Sets New Standard for Customer Care
Cognizant (NASDAQ: CTSH), a global leader in technology services, has expanded its partnership with Lineage, Inc. (NASDAQ: LINE), the world’s largest temperature-controlled warehouse REIT. The collaboration will enhance Lineage’s customer service operations using Agentic AI and other advanced technologies to deliver a more unified and responsive service experience.
Empowering Customer Care with Agentic AI
The enhanced partnership introduces Agentic AI capabilities to support Lineage’s customer care professionals. These tools are designed to streamline workflows, improve consistency, and provide predictive insights—all while preserving trusted client relationships.
“Together with Lineage, we look forward to building a service model that defines the standard for customer service excellence in cold chain logistics,” said Surya Gummadi, President of Americas at Cognizant.
Building on the “One Lineage” Framework
This initiative aligns with Lineage’s “One Lineage” framework, which integrates the company’s tools and processes across its vast network of more than 485 facilities in North America, Europe, and Asia-Pacific. Customers will continue using familiar platforms like Lineage Link—now with enhanced AI-powered capabilities.
“Our work with Cognizant allows us to elevate our tools, team, and processes to new levels of consistency, quality, and innovation,” said Tim Smith, Chief Commercial Officer at Lineage.
No Disruption, Just Better Service
Importantly, existing customer service relationships will remain unchanged. Clients will still work with their dedicated service representatives, who now have access to improved tools and broader support through Cognizant’s global infrastructure.
About Cognizant
NASDAQ: CTSH
Cognizant engineers modern businesses by modernizing technology, reimagining processes, and transforming customer experiences. Learn more at www.cognizant.com or follow @Cognizant.
About Lineage
NASDAQ: LINE
Lineage is the world’s largest global temperature-controlled warehouse REIT. With more than 3.1 billion cubic feet of capacity, it supports the global food supply chain with cutting-edge logistics and sustainable solutions. Explore more at www.onelineage.com.
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