Racklify Warehouse of the Week: On-Demand Warehousing & Fulfillment Setting the Standard for Customer Service in Jacksonville

Setting the Standard for Customer Service in Jacksonville

This week’s Warehouse of the Week goes to On-Demand Warehousing & Fulfillment, a Jacksonville-based 3PL that is redefining what customer service looks like in logistics. Operating out of a 50,000 square-foot facility, including 1,000 square feet of temperature-controlled storage, On-Demand combines process-driven efficiency with a personal touch that keeps clients at the center of everything they do. Their prime location in Jacksonville’s southern business district—minutes from JAXPORT and Jacksonville International Airport—gives shippers a strategic edge for both domestic distribution and international trade.

Operational Excellence at Scale

On-Demand’s facility is designed to handle the full spectrum of modern warehousing and fulfillment needs. Their capabilities include container devanning and crossdocking, precise pick and pack services, and fast, reliable order fulfillment for both B2B and D2C shipments. Orders received by noon ship the same day, supported by technology such as RF scanners for lot and serial tracking, FIFO/FEFO inventory rotation, and seamless API/EDI integrations. This ensures accuracy, visibility, and reliability across the supply chain.

Customer-First Values and Problem-Solving

At the core of On-Demand’s operation is a culture of service led by founder and CEO Dustin Brearton. With more than 23 years of experience building and scaling logistics operations, Dustin has shaped a team that prioritizes honesty, transparency, and partnership. Customers frequently highlight their hands-on approach and willingness to go the extra mile, with testimonials praising the leadership’s reliability and commitment.

On-Demand is also known for solving complex challenges for clients. One case study involved a toy liquidation reseller facing heavy margin losses. By creating an alternative marketplace strategy, On-Demand helped turn unsellable goods into profitable sales, showcasing their ability to innovate and protect customer value.

Services That Go Beyond the Basics

What makes On-Demand stand out is the breadth of services they provide under one roof. From FBA and Walmart prep to kitting, project storage, and quality inspections, they deliver value-added solutions that help merchants stay compliant, lean, and competitive. Their flexible approach—without long-term contracts or strict minimums—makes them a true partner for brands at every stage of growth.

Why They Deserve the Spotlight

On-Demand Warehousing & Fulfillment embodies the qualities that matter most: operational excellence, industry engagement, a customer-first culture, and unique differentiators that set them apart in the 3PL landscape. Their Jacksonville facility offers not just storage and fulfillment, but a partnership that helps businesses grow with confidence.

Congratulations to On-Demand Warehousing & Fulfillment on being named Racklify’s Warehouse of the Week.