Ringtons Partners with Zendbox to Halve D2C Order Processing Time

Summary:

Ringtons, known for its century-long reputation of high-quality tea and coffee products, has seen a substantial increase in online consumer demand. This surge made their in-house fulfillment operation unsustainable. To harness the growth potential of their eCommerce arm, Ringtons sought a more scalable and cost-effective solution.

Ringtons eCommerce Manager, Andrew Davison, explained the strategic move: “Our fulfillment tasks were taking up a lot of management time and resources, so we needed an outside alternative that could do that fulfillment work for us. We chose Zendbox among other options because we developed a good relationship with the team and had the confidence that Zendbox could help us reach our growth potential.”

The partnership with Zendbox has not only halved the order processing time but also allowed Ringtons to concentrate on growth-driving initiatives. Zendbox's efficient service and strong customer care ethos align perfectly with Ringtons' values, ensuring a seamless fulfillment experience for their customers.

“To jumpstart our partnership, we gave Zendbox a brief with our key metrics, the type of services we provide, and the products we ship,” Davison said. “We've worked with three team members, including Customer Success Manager, Zoe, who is our main point of contact. We'd be lost without her.”

The collaboration with Zendbox includes personalized gift messaging services, crucial during peak sales periods like Black Friday and Christmas. This level of support helps Ringtons deliver on their promises to customers, reinforcing their reputation as a trusted, family-backed business.

“Zendbox continuously improves its technology and works hard to ensure our service is as cost-effective as possible,” Davison added. “It gives us the confidence to plan for our future, knowing Zendbox can support us no matter what we throw at them.”

Ringtons’ decision to outsource fulfillment to Zendbox positions them strongly to meet growing demand and expand their offerings. The partnership is a testament to both companies' commitment to high-quality customer care and continuous improvement.

About Zendbox:

Zendbox is a premier eCommerce fulfilment provider based in the UK, specializing in cutting-edge logistics solutions that empower online businesses to scale efficiently. By leveraging advanced technology and a robust infrastructure, Zendbox offers seamless order processing, inventory management, and shipping services. Their commitment to exceptional customer care and personalized service ensures that businesses can focus on growth and customer satisfaction. Zendbox's innovative approach to third-party logistics has made it a trusted partner for eCommerce brands looking to enhance their operational efficiency and meet the increasing demands of the market.