Unlocking Ecommerce Gold: How One Secret Software Transforms Deliveries into Repeat Customers

Overview:

Retailers are increasingly challenged to stand out, retain customers, and manage costs despite spending heavily on discounts and promotions. A critical factor in overcoming these hurdles is the ability to meet customer delivery expectations effectively. Research shows that when delivery is handled well, two-thirds of customers are likely to shop again.

nShift, a leader in delivery and experience management, is urging retailers to prioritize Delivery & Experience Management (DMXM) as a core component of the ecommerce customer experience. Combining delivery management with post-purchase experience management can unlock new value for online and multi-channel retailers.

Introducing DMXM: A Game Changer in Ecommerce

nShift has introduced DMXM, a pioneering software category designed to transform shipping and deliveries into delightful customer experiences while reducing costs and increasing operational efficiency.

Lars Pedersen, CEO of nShift, highlighted the importance of delivery management: "Brand loyalty in retail and ecommerce is harder than ever to maintain. Retailers face challenges with one-time purchasers, serial returners, and rising marketing and logistics costs. Efficient, high-quality deliveries are the solution. Too many retailers view them purely as a logistical issue, missing the opportunity to build stronger customer relationships."

Pedersen added, "Retailers need to rethink deliveries as more than just parcels and boxes. Outstanding delivery experiences foster closer customer connections and drive repeat business. Companies that consistently meet customer expectations will see growth and differentiation."

Enhancing Ecommerce Success

nShift's DMXM suite offers a unique combination of enterprise-class delivery management, access to a library of over 1,000 carriers, and customer-facing applications. This integrated approach provides a seamless experience from checkout to delivery.

Key Benefits of DMXM:

• Expansion and Choice: With access to a vast carrier network, retailers can expand internationally and offer more delivery options at checkout, boosting conversion rates.
• Connected Customer Journey: DMXM ensures superior tracking, easy returns, and sustainable delivery options, enhancing the entire customer journey.
• Data Integration: By unifying data from carriers, logistics, and business systems, DMXM provides valuable insights, breaks down internal silos, and drives operational efficiency.
• Competitive Edge: With significant investment in R&D, nShift helps retailers stay ahead by increasing delivery throughput and engaging customers in innovative ways.

Mattias Gredenhag, CTO at nShift, emphasized the risks of disjointed processes: "Disjointed or 'point solutions' multiply risks, especially during peak periods. Investing in a single platform spanning the entire delivery journey creates a better customer experience and helps retailers understand customers, track emissions, and improve performance."

nShift's Delivery & Experience Management platform propels ecommerce success. With the world’s largest carrier network and innovative solutions, nShift helps retailers grow, build customer loyalty, and optimize processes. Make delivery the essential link between your brand and your customers with nShift.