Prioritize order accuracy, on-time shipping rate, dock-to-stock cycle time, and inventory velocity. Evaluate WMS/API integration, slotting and replenishment processes, returns handling, and peak-season scalability. Confirm carrier partnerships and transit lanes to your customer base to align service levels with cost-to-serve.

Newcastle’s combination of road, rail and port access reduces overland miles to northern and midlands markets, lowering fuel and linehaul spend. Strong carrier density supports competitive rates and frequent service windows, improving transit reliability and enabling tighter delivery promises for same‑day/next‑day fulfilment.

Expect modern WMS with real‑time inventory, EDI/API integrations, barcode and RF picking, and scalable labor models. Value‑added services often include kitting, labeling, batch segregation, QC, and returns processing—critical for omnichannel order orchestration and reducing manual interventions.

Negotiate tiered storage and handling rates tied to volume bands, implement inventory rationalization to reduce buffer stock, use cross-docking to minimize dwell time, and align replenishment cadence to demand signals. Review chargeback structures for exceptions and agree SLA incentives to balance cost and service.