Prioritise WMS integration with your storefront/ERP, dock and mezzanine capacity, SKU storage types (ambient/frozen/cool), pick-pack throughput, returns processing, and scalable labour. Also confirm carrier pooling, cut-off times for same/next-day dispatch, and SLA penalties for order accuracy and on-time shipments.

Proximity to the M1, the Gold Coast and close road links to Brisbane shorten in‑transit miles and reduce zone‑based postage. That typically lowers parcel costs and enables tighter delivery windows for coastal NSW and SE Queensland, improving customer experience and inventory turnover.

Main drivers are storage density (pallet vs. racked), pick-and-pack labour rates, inbound/outbound handling fees, packaging materials and carrier selection. Optimise by consolidating SKUs, improving slotting, negotiating carrier zones, and choosing a 3PL with flexible labour models and integrated billing transparency.

Insist on clear SLAs for order accuracy, on‑time dispatch, inventory reconciliation cadence, audit rights, data access/API connectivity, contingency for seasonal labour, and defined penalties or credits for SLA breaches. Ensure visibility into carrier performance and returns workflows to maintain omnichannel standards.