Prioritize warehouse location relative to your customer base, carrier connectivity (road and port), throughput capacity, technology (WMS + API integrations), and SLA for order turnaround. Also assess returns processing and scalability for seasonal peaks.

Closer proximity lowers first/last-mile costs and transit variability by shortening road legs to Sydney and Illawarra ports. It enables faster cross-docking, reduces dwell time for imports/exports, and often reduces carrier surcharges tied to distance.

Look for validated capabilities: secure racked storage, pick-and-pack technology, batch and wave picking, cold chain options if needed, real-time inventory visibility, dedicated account management, and tested carrier integrations for parcel and pallet freight.

Request SLA KPIs, audit trail for inventory, contingency plans for peak demand, insurance and liability terms, pricing tiers for different volumes, and a trial period or pilot program. Consider visiting the facility and checking references.