Prioritize location relative to your customer base and carrier networks, facility capabilities (ambient, chilled, cross-dock), WMS and API integrations, scalability for seasonal peaks, SLA and KPI guarantees, returns handling, and transparent cost structures that align with your cost-to-serve model.

Carrier access and road connectivity determine route density and consolidation opportunities. Proximity to ports and major corridors reduces intermodal moves and fuel spend, while established last-mile networks improve delivery windows and reduce failed-delivery rates, lowering total landed cost.

Expect a modern WMS with real-time inventory, API/EDI connectivity to major marketplaces and ERPs, barcode scanning, ASN and batch tracking, returns portals, and dashboard reporting for picks, cycle counts, fill rates and carrier performance to support omnichannel visibility.

Key cost drivers include storage (per pallet or per sqm), receiving and putaway fees, pick-and-pack rates, outbound handling, packaging and kitting, returns processing, shipping and fuel surcharges, minimum monthly fees, and any value-added service charges that influence the cost-to-serve.