Prioritize carrier network density and transit time to your main customer clusters, scalability of pick/pack capacity, SLA adherence and reporting, overhead costs (storage, labor), and value-add services like kitting, reverse logistics, and EDI/API integrations that support omnichannel fulfillment.

Regional 3PLs often offer lower per-square-foot rent and reduced labor rates which lower storage and handling costs. Expect trade-offs in carrier density and same-day delivery reach; pricing models still center on storage per pallet, pick/pack fees, and inbound/outbound freight handling but with potential savings on long-term occupancy and buffer inventory costs.

Ask about direct access to major highways and intermodal terminals, onsite cross-dock capacity, typical carrier partners and frequency, historical transit time performance to your top zip codes, and contingency routing plans for peak season or weather disruptions.

Confirm WMS integration options (API/EDI), real-time inventory visibility, SLA definitions for order processing and cut-off times, returns processing workflow, capability for split-case and parcel fulfillment, and performance reporting cadence to support continuous improvement.

Onboarding commonly ranges from 6 to 12 weeks depending on complexity. Accelerators include existing EDI/API compatibility, clear SKU master data, pre-negotiated carrier contracts, defined SLA templates, and physical readiness of racking and slotting plans; custom kitting or value-add services will extend setup time.