Focus on on-time order cycle, inventory accuracy, average pick-and-pack lead time, dock appointment efficiency, and seasonal labour scalability. Also assess WMS/APIs for real-time inventory, returns processing capability, reporting cadence, and carrier integrations that match your peak volumes and SLA requirements.

Colac's access to primary highways shortens road transit to Melbourne and regional centers, which can reduce freight miles and landed costs. Carrier density is lower than metro hubs, so compare scheduled pickup frequencies, consolidation options, and linehaul rates to understand total cost-to-serve.

Require confirmed dock and staging capacity, scalable pick-and-pack labour pools, pallet racking and selective storage, temperature control if needed, reverse logistics workflows, and tested onboarding for new SKUs. Verify contingency plans for peak periods and equipment redundancy.

Negotiate transparent rate cards for storage, receiving, pick/pack, and value-added services; include minimum volume guarantees, capacity ramp clauses, clear SLA definitions (OTD, inventory accuracy), and clause for seasonal rate adjustments. Ensure billing transparency for carrier accessorials and a mechanism for audit and performance review.