Focus on order accuracy, average order cycle time, dock door count and turn, racking density, labor productivity (lines/hour), WMS capabilities, SLA definitions for cutoffs and returns, and scalability for peak volumes. Request historical KPIs and client references to validate performance claims.

Warehouse location affects both first‑mile consolidation and last‑mile delivery. A Northam facility near highways and parcel hubs reduces transit lanes to regional metros, increases carrier options and enables freight consolidation — all of which lower per‑order transport spend and improve lead times.

Require WMS with real‑time inventory, API or EDI order integrations, automated ASN and POD feeds, exception alerts, and configurable dashboards. Regular cycle counts, audit trails and automated reconciliation are critical for multi‑channel sell‑through and accurate eCommerce listings.

Compare slotting and storage rates, pick/pack pricing, inbound handling, minimums, peak surcharges, labor assumptions and dimensional pricing. Model total landed cost by SKU and lane, include projected seasonality, and request scenario pricing for volume growth and promotional spikes.