Prioritize SLA adherence, inventory accuracy, and throughput capability. Evaluate WMS integration, kitting and returns handling, cross-dock capacity, and workforce scalability. Include carrier connectivity and transit time analysis to key customer clusters to ensure omni-channel commitments are met.

Typical components: storage (per pallet or cubic metre), pick-and-pack (per order or per line), inbound receiving and putaway, outbound freight and carrier fees, value-added services (kitting, labeling), and surcharges for peak periods or special handling. Compare on a per-order landed-cost basis, not only per-square-metre rates.

Look for bonded storage, customs brokerage integration, temperature-controlled zones (if needed), real-time WMS visibility, secure inventory segregation, and documented quality controls. These reduce clearance delays, protect product integrity, and improve inventory accuracy metrics.

Include KPIs for order accuracy, on-time dispatch, inventory error rate, and dock-to-ship lead time. Define capacity ramp clauses, surge pricing caps, minimum service levels, SLA penalties, and regular performance review cadence to align incentives and manage seasonal peaks.