Prioritize WMS/TMS integration and real-time inventory visibility, measured pick/pack accuracy, average order lead times, scalable labor and space, returns processing, and transparent reporting on cost-per-order and accessorials. Request operational KPIs and a site visit or virtual tour to validate processes and dock capacity.

Assess proximity to major highways, truck parking and staging, dock configuration, pallet-flow capacity, density of local carrier networks, intermodal options where available, and access to last-mile partners. Also verify customs facilitation if cross-border lanes are required and check typical carrier lead times to priority markets.

Negotiate clear unit rates for storage (per pallet/sq ft), inbound handling, pick/pack, and outbound freight assistance, with volume-based tiers and throughput discounts. Define accessorial fee caps, SLA targets and remedies, inventory reconciliation cadence, minimum terms, and exit provisions to control costs as volumes fluctuate.