Key selection criteria include WMS capability and API connectivity, dock and yard capacity for your peak throughput, order accuracy and returns handling processes, labor flexibility and training, and transparent KPI reporting tied to clear SLAs for omnichannel channels.

Proximity to major highways and regional consolidation points typically reduces line-haul costs and transit times. Limited direct port/air access can require intermodal moves for long-haul lanes, so evaluate carrier frequency, LTL/parcel lanes, and potential backhaul options when modeling freight costs and transit windows.

Monitor key metrics such as order accuracy, on-time shipment rate, dock-to-stock and pick cycle times, inventory accuracy, cost per order, and returns processing time. Regular SLA reviews and exception reporting ensure operational gaps are identified and remedied quickly.

Negotiate volume-tiered pricing, storage density and slotting credits, labor rate bands for peak periods, minimum commit and free time terms, and clear pass-throughs for fuel or carrier surcharges. Include SLA-based incentives/penalties and audit rights for inventory and billing to control long-term costs.