Prioritize multimodal handling (river/air interfaces), bonded and temperature-controlled storage, scalable labor and shift capacity, robust WMS with API/EDI connectivity, KPI-driven reporting, SLA definitions for pick/pack/ship, and returns processing. Also validate carrier access for last-mile partners and seasonal contingency plans.

Seasonal road variability makes multimodal planning essential: river transport often improves cost per pallet but can add transit days; air freight reduces lead time at higher cost. Brands should model safety stock, staggered replenishment, and cross-dock options to balance service levels and freight spend.

Expect modular pricing: storage (per pallet/CBM/month), receiving charges, put-away, pick-and-pack by piece or order, outbound pallet handling, value-added services (kitting, labeling), fuel/seasonal surcharges, minimum monthly fees, and potential demurrage or detention. Ask for sample invoices to validate assumptions.

Confirm WMS functionality (lot/SKU control, batch, expiry), API or EDI connectivity for real-time inventory and order updates, carrier rate shopping or manifesting capability, test data exchanges, SLA-driven alerts, and reporting cadence. Request a sandbox integration and detailed cutover plan with rollback criteria.