Prioritize capacity and layout flexibility, multi-temperature storage, dock and cross-dock throughput, demonstrated carrier relationships for last-mile and regional lanes, and visible KPIs. Also evaluate WMS/OMS integration, peak staffing plans, and value-added service capabilities to support returns and kitting.

A facility in Alvorada shortens last-mile distances to the Porto Alegre metro and nearby urban centers, lowering parcel and LTL transit costs. Location reduces regional drayage and outbound mileage versus distant hubs, but evaluate lane-specific rates and transit-time commitments with carriers to quantify savings.

Require real-time inventory visibility, API-based order and shipping integrations, EDI or API connectivity to marketplaces and carriers, robust WMS with configurable pick strategies, and support for OMS or ERP synchronization. Ask for reporting, exception workflows, and performance SLAs.

Negotiate clear SLAs for order fill, on-time shipments, and inventory accuracy; transparent billing (storage, handling, accessorials); volume and rate review clauses; minimum notice for capacity changes; liability and insurance terms; and exit provisions that protect inventory and data portability.