Key criteria include WMS functionality and API/EDI integration, inventory accuracy and reconciliation, pick/pack throughput, order cycle time, returns handling, and value‑added services (kitting, labeling). Request system demos, reference accounts, SLA examples, and real performance reports.

Lethbridge 3PLs leverage highway corridors and local rail interchanges to enable competitive transit windows, plus established parcel and LTL relationships for regional coverage. Expect efficient drayage to Calgary intermodal, cross-dock options, and consolidated lanes for cost savings.

Advantages: lower facility rents, competitive labor rates, and flexible capacity options that reduce fixed costs. Trade-offs: increased distance to seaports and some consumer centers; evaluate total landed cost, additional transport legs, and cross-dock strategies when comparing options.

Essential KPIs include inventory accuracy (target >99%), on-time ship rate, perfect-order rate, order cycle time, and return turnaround. Verify cycle count cadence, audit access, security controls, and include clear SLA penalties and remediation clauses in the contract.