Assess WMS functionality and APIs for carrier and marketplace integrations, SLA reporting and KPIs (OTD, accuracy, dwell), throughput capacity, surge staffing plans, returns processing, and inventory security. Verify real-world performance with reference checks and sample onboarding scenarios to confirm scalability and data visibility.

Prioritize dock door density, ceiling height and racking types, dedicated pick-and-pack zones, multi-temp storage if required, quality control/mezzanine space for kitting, and secure returns processing. Confirm equipment availability (picking carts, conveyors, barcode scanners) and trained staff for SKU-level accuracy.

Short-sea ferry and regional trucking reduce transit windows to the Lower Mainland, enabling lower LTL and last-mile costs when volumes justify consolidation. Carrier choice (national parcel, regional LTL, local couriers) and frequency determine lead times and landed costs; evaluate carrier lanes, minimums and pooling opportunities to optimize rates and delivery SLAs.

Negotiate transparent rate cards for storage (per pallet), pick/pack (per order, per line), monthly minimums, and clearly defined accessorials. Include service-level credits, review cycles for volume discounts, defined onboarding fees, exit terms, and data access obligations to minimize surprise charges and maintain flexibility as volumes change.