Evaluate integration with your sales channels (API/WMS connectivity), fulfillment SLA performance (pick/pack/ship times), inventory accuracy, returns processing and value-added services like kitting or labeling. Also assess local carrier coverage, inbound lead times from suppliers, and the provider’s scalability and contract flexibility.

Yangjiang typically offers lower land and labor costs than tier-1 coastal metros, which reduces storage and handling rates. Carrier access may be more concentrated regionally, so evaluate transit times to major customers, frequency of LTL/parcel services, and any hub-and-spoke implications for delivery windows and freight pricing.

Confirm the 3PL’s WMS and OMS integration, SLA monitoring, returns and reverse-logistics processes, insurance and liability terms, workforce reliability, security controls, and any customs or export documentation services needed for cross-border shipments. Also check peak-season staffing plans and contingency capacity.

Negotiate clear KPIs for order cycle time, pick accuracy, on-time dispatch, inventory accuracy and shrinkage. Define volume bands, pricing reviews, minimum commitments, service credits, onboarding timelines, IT integration milestones, and exit or transition clauses to limit business disruption.