Evaluate dock count and loading configuration, racking and storage density, WMS/WCS compatibility, labor skill and shifts, and lane-level transit times to key customer clusters. Also verify proximity to express and regional carriers, cross-dock options, and bonded or cold-chain capacity if applicable.

Compare SLA metrics for order accuracy, pick-and-pack cycle times, on-time dispatch, and inventory reconciliation. Confirm API endpoints for OMS/WMS integration, EDI or REST support, exception workflows, and real-time inventory visibility to minimize stockouts and returns.

Pricing models vary: multi-tenant often uses variable per-pallet, per-pick and storage tiers; dedicated facilities use fixed facility fees and tailored labor. Scrutinize minimums, inbound receiving charges, pick/pack tiers, returns handling, shrink/insurance terms, and monthly reconciliation cadence.

Onboarding typically spans 4–12 weeks depending on system integration, SKU complexity and labeling needs. Key milestones include EDI/API testing, slotting and putaway plans, test orders, carrier lane setup, and go-live with ramped volumes and bilateral KPIs to validate throughput.