Prioritize measurable KPIs: order accuracy, on-time shipments, dock-to-stock time, inventory accuracy, and average order cycle. Also evaluate SLA remedies, capacity flexibility for peak seasons, and carrier pick frequency to ensure alignment with service expectations.

Look for racked storage density, clear height, dock count, temperature control, returns processing, kitting capabilities, and WMS/APIs. Confirm EDI/API integrations, pick-pack efficiency, and security/compliance certifications for regulated goods.

Location affects first- and last-mile distance, carrier access, and modal options. A Tailai site with highway and rail access reduces fuel and lane costs, shortens transit times, and increases carrier competition—lowering rates and improving SLA options.

Expect minimum volume or throughput commitments, onboarding windows for WMS integration, and lead times for space and labor ramp-up. Review contract terms for pricing tiers, termination notice, liability, and performance-based rebates or penalties.