Require clear SLAs for OTIF delivery, pick-and-pack accuracy (target >99%), inventory accuracy, and order cycle time. Include KPIs for return processing, on-time inbound receiving, system uptime, and API response times. Build penalties/credits into contracts for missed SLAs to align performance with your fulfillment objectives.

Location in Bello reduces transit time to Medellín metro and nearby municipalities, cutting last-mile kilometers and carrier charges. Proximity to major highways enables higher route density, lower per-package costs, and faster transit windows—important for same-day/next-day promises and lower transport spend across channels.

Prioritize WMS integration, real-time inventory visibility, automation (sortation/ASRS where applicable), cold-chain capability if required, kitting, returns processing, and flexible mezzanine or staging for promotions. Also assess the provider's carrier management and customs brokerage capacity for cross-border flows.

Compare fixed vs. variable storage fees, pick-pack and handling rates, inbound receiving charges, minimums, and throughput discounts. Include transportation passthroughs, returns handling, shrink and obsolescence risk, implementation fees, and systems integration costs to model true TCO over expected volumes.