Prioritize WMS functionality and API/EDI connectivity, SLA definitions (pick/pack/ship times), carrier integration and consolidation options, cold‑chain capability if required, returns processing, security and traceability, and the 3PL’s customs and local distribution experience. Also validate scalable space and seasonal labor plans.

Transit and carrier choices directly impact inventory days and freight cost. Direct liner services to Australia/NZ reduce sea time and handling; feeder or consolidated LCL lowers per‑unit freight but can add dwell. Air cargo from Suva‑Nausori accelerates lead times at higher cost. Use a mix of consolidation and express lanes to balance cost versus service.

Require validated cold‑chain storage with temperature monitoring and recorded logs, qualified refrigeration units, contingency power/backups, documented SOPs, temperature mapping, and compliance certifications (food safety, pharma where applicable). Confirm traceability, quarantine handling, and documented chain‑of‑custody procedures.

Define tiered pricing (base storage + throughput rates), minimums and overage terms, clear SLA metrics with service credits (OTIF, order accuracy, processing times), flexible space add‑ons for peaks, forecasting requirements, and visibility requirements (daily inventory and exception reporting). Include termination, audit, and performance review clauses.