Evaluate port and road proximity, available pallet positions, racking density, temperature-controlled zones, cross-dock capacity, and integration with carrier APIs and WMS. Also consider peak-season scalability, SLA for order lead times, returns handling, and visibility tools for multi-channel order orchestration.

A Turku location shortens sea feeder legs to Sweden and Estonia, reduces road transit to southwestern Finland, and improves feeder frequency to continental hubs. The combined effect is lower last-mile costs and shorter lead times, particularly for maritime-heavy lanes, improving service for both B2B pallet flows and direct-to-consumer deliveries.

Negotiate SLAs for order accuracy, on-time outbound departure, dock-to-stock cycle times, and inventory accuracy. Require integration options (EDI/API) with your WMS/OMS, real-time tracking, and exception reporting. Include scalable rate tables, minimum-term flexibility, and defined chargebacks for SLA breaches.

Ensure the 3PL has customs brokerage experience, bonded storage options, and HACCP or equivalent cold-chain certifications. Verify temperature monitoring, documented ATP/ICH procedures for pharma if applicable, and defined procedures for quarantine or inspection to avoid border delays. Consider seasonal ice and winter handling protocols for road transport.