Focus on SLA-driven metrics (order cutoffs, same-day/next-day capabilities), WMS/API integration for real-time inventory, returns processing, and specialized handling (temperature control, kitting). Also evaluate carrier mix, volumetric pricing, and the provider’s ability to scale during peaks.

• Order profile and peak volume handling
• Integration and reporting
• Returns and reverse logistics capability

Munich’s multimodal infrastructure—airport cargo services, dense autobahn links, and rail terminals—lowers transit times to DACH markets and enables LTL consolidation. Improved carrier density reduces last-mile costs and gives flexibility on carrier selection, which together lower landed cost and improve on-time delivery performance for regional and cross-border shipments.

Require segmented inventory flows, efficient zone and batch picking, scalable pick-and-pack labor, multi-carrier parcel connections, pallet consolidation, and robust returns processing. Verify presence of temperature-controlled areas if needed, plus EDI/API for omnichannel order routing and transparent inventory visibility.

Negotiate base storage rates, throughput fees (receiving, pick/pack, packing), minimums, volume discounts, and indexation clauses. Clarify chargebacks, lead times for peak labor, service credits for SLA breaches, insurance and liability limits, and integration costs for WMS/API to avoid unexpected operating expenses.