Prioritize dock density and gate configuration, WMS capabilities (real-time inventory, API integrations), SLA flexibility for pick-and-pack, returns handling, and carrier connectivity. Also assess local labor skill levels, security, and scalability for peak seasons to control cost-to-serve and delivery predictability.

Closer proximity to major highways reduces fuel and driver time, lowering per‑order transport costs and lead times. While Tema port is the main international gateway, reliable road links enable faster inland consolidation and distribution, improving inventory turnover and enabling tighter replenishment windows.

Require a modern WMS with API connectivity to marketplaces and ERPs, real‑time inventory visibility, barcode scanning, and configurable KPIs. Also confirm capabilities for batch processing, kitting, returns management, and EDI or API shipping label generation to streamline omnichannel workflows.

Negotiate clear SLA metrics (OTD, picking accuracy), variable pricing models for seasonal volume, liability and insurance terms, minimum notice for rate changes, inventory audit rights, and defined escalation paths. Consider clauses for contingency capacity and performance-linked fee adjustments.