Evaluate warehouse location relative to your customer clusters, carrier pickup schedules, cross-dock capabilities, and available SLA guarantees. Check WMS/API integration, inventory accuracy metrics, scalable labor pools, security, and options for value-added services such as kitting or reverse logistics. Also verify contingency plans for seasonal peaks and transport disruptions.

Common pricing elements include storage per pallet/cubic meter, handling/pick-and-pack fees, inbound/outbound pallet charges, and value-added service rates. Cost drivers: volumetric density, SKU complexity, throughput variability, and distance to carrier hubs. Negotiate minimums, volume tiers, and pass-through carrier rates to align costs with forecasted demand.

Lead times depend on carrier schedules and route density; expect faster delivery to nearby regional markets and longer transit for distant urban centers. Confirm carrier pickup windows, frequency of feeder services, and last-mile partner coverage. Ask prospective 3PLs for transit time matrices and historical on-time delivery KPIs.

Ensure the 3PL supports correct customs documentation, bonded storage if required, and understands import/export controls for regulated items. Validate certifications for temperature-controlled goods, dangerous goods handling, and any sector-specific licensing. Request sample SOPs and audit trails for regulatory compliance.