Prioritize measurable KPIs and infrastructure: inventory accuracy, pick-and-pack throughput, SLA-backed order cutoffs, WMS/API integration, and capacity for returns handling. Also evaluate dock configuration, storage density (racking vs. bulk), security, and contingency plans for road disruptions. Consider local labor skill levels and training programs to maintain service consistency.

Longer transit times increase safety stock and working capital; limited carrier frequency can push operators toward larger, less-frequent shipments. Mitigation strategies include multi-echelon inventory placement, scheduled cross-docking, and negotiating consolidated LTL/FTL contracts. Use transit-time variability data to set reorder points and optimize carrier mix.

Expect core WMS with real-time inventory visibility, EDI/API order integration, and basic labor-management tools. Value-added capabilities that improve ROI include pick-to-light or batch-picking workflows, kitting/assembly, temperature-controlled storage, and bonded/customs support. For clarity, key tech and services often include:

• WMS with API/EDI
• Barcode scanning and cycle-count programs
• Packaging/kitting and returns processing

Negotiate clear SLA metrics (OTD, pick accuracy, inventory variance), defined charge structures (storage, handling, demurrage), minimum service periods, and termination terms. Include provisions for capacity surges, dispute resolution, insurance limits, and performance-based penalties or credits. Ensure integration and onboarding timelines are contractually defined to avoid hidden transition costs.