Focus on measurable SLAs and technology integrations that impact cost-to-serve and customer experience:

• WMS/OMS integrations and reporting
• Pick-pack-ship accuracy and throughput KPIs
• Carrier connectivity and multimodal options
• Scalability, security, and compliance controls

Ground transit to Mumbai is often same-day or next-day depending on service; Bengaluru and southern metros are typically 1–2 days by road. Mormugao Port and Dabolim Airport provide inbound international options; evaluate LTL schedules and parcel carrier density to set realistic delivery SLAs.

Key cost elements include:

• Facility rent, racking, and storage billing methodology
• Labor rates, shift premiums, and OT exposure
• Pick-pack and order handling fees
• Value-added services such as kitting, returns, and labeling
• Transportation, last-mile rates, and minimums

Yes. Assess the 3PL's customs-broker relationships at Mormugao Port, availability of bonded warehousing, documentation controls, and experience with duty drawback processes. Seasonal port congestion and local clearance windows can affect lead times, so include buffer times in planning.