Key KPIs: order accuracy, on-time dispatch rate, dock-to-stock time, and return processing SLA. Require explicit SLAs for cut-off times, pick/pack accuracy, and chargeback terms. Include performance-based rebates or penalties tied to agreed SLA thresholds to keep service aligned with your growth targets.

A Karimnagar location reduces carriage to northern Telangana and adjacent states, lowering last-mile miles and costs. Improved road connectivity to Hyderabad offers access to national carriers' hubs, enabling better parcel rates and multiple carrier options to optimize transit-time/cost tradeoffs.

Look for temperature-controlled zones, secure ambient storage, bonded space if needed, scalable racking and cross-docking, and kitting/assembly. Assess peak-season labor pools and the 3PL's ability to add temporary labor and flexible slotting to handle demand surges.