Evaluate road and rail connectivity to major metros, proximity to regional distribution hubs or airports, dock capacity, racking and temperature-control options, and existing carrier integrations. Also confirm cross-dock capability, local last-mile partnerships, and average transit times to your primary customer zones.

Compare fixed storage rates (per pallet or per sqm), handling/pick-pack fees, inbound/outbound unit charges, minimum monthly commitments, technology or EDI fees, and penalties for SLA misses. Negotiate volume tiers, true-up mechanisms, and inclusion of value-add services like kitting or reverse logistics.

Include order accuracy, on-time shipment percentage, average pick-to-ship lead time, inventory accuracy, dock-to-stock time, returns processing SLA, and dispute resolution timelines. Tie key KPIs to financial remedies and regular performance reviews with clear reporting cadence.

Confirm availability of bonded warehousing or customs facilitation, the 3PL’s experience with customs brokers, documentation workflows (import/export declarations), GST compliance, and processes for duty deferment. Validate audit trails and certifications required for bonded or temperature-sensitive goods.