Prioritize accurate inventory control, SLA-backed pick/pack cycles, returns handling, and value‑added services (kitting, labeling). Require a WMS with API connectivity to your storefronts and ERP, real‑time tracking, exception workflows, and transparent reporting on order cycle times and cost‑to‑serve.

Rents and labor in West Bengal’s industrial belts are generally more economical than NCR or Mumbai, though port‑adjacent zones can command premiums. Factor in transport time, inventory days, handling frequency and last‑mile density to model total cost‑to‑serve rather than rent alone.

Evaluate partners with experience in customs clearance at Kolkata/Haldia, bonded warehousing, transit permits, and cross‑border trucking documentation. Look for established carrier networks, reliable transit‑time data, and capabilities for cargo consolidation and deconsolidation to minimize dwell and compliance risk.

Yes—many regional 3PLs offer temperature‑controlled facilities and bonded storage. Verify GDP/GMP, HACCP or ISO certifications where applicable, 24/7 temperature monitoring with alerts, calibrated equipment, documented audit trails and appropriate insurance for high‑value or regulated SKUs.