Evaluate WMS interoperability, real-time inventory visibility, pick-and-pack throughput, returns processing, cross-dock options, and cold-chain capacity if selling perishables. Confirm SLA metrics for order cutoffs, accuracy, and carrier handoffs, plus technical integrations (API, EDI) for order and tracking flows.

Domestic transit is often expedited by short sea and air links to Sulawesi and neighboring islands, reducing last-mile dwell. Regional shipments may require transshipment through major hubs; expect faster domestic lead times but variable regional schedules depending on carrier rotations and consolidation opportunities.

Compare land and facility rents, labor rates, utilities, port handling fees, and local taxes. Factor in consolidation and drayage costs, bonded warehouse fees, and potential incentives near trade zones. Model total landed cost per SKU rather than storage-only rates to select the most economic location.

Ensure 3PL partners hold required bonded warehouse licenses and have proven customs brokerage capabilities. For agri/seafood, verify phytosanitary and export certification processes. Confirm the provider’s experience with import/export documentation, inspection workflows, and coordination with local customs to avoid clearance delays.