Evaluate WMS compatibility and API/EDI integration, SLA definitions (pick‑and‑pack, cutoffs, returns), handling for temperature‑sensitive goods, cross‑dock and consolidation capabilities, labor skillsets, and measurable KPIs for lead time and accuracy. Ensure contract flexibility for seasonal volume and clear fee structures for value‑added services.

Korhogo's position on northern road corridors shortens land transit to neighboring regional centers, supporting faster overland distribution. Limited rail and reliance on paved arterial roads mean seasonality can affect transit; prioritize 3PLs with strong carrier contracts and contingency routing to maintain steady lead times.

Expect line items for storage (per pallet or cubic meter), inbound receiving, putaway, pick‑and‑pack, order processing, outbound handling, fuel and peak surcharges, returns processing, and value‑added services. Contracts may include minimum monthly volumes, tiered throughput discounts, and separate billing for special handling or temperature control.

Require real‑time WMS access or API feeds, define KPIs and reporting cadence, implement cycle count schedules and reconciliation procedures, conduct initial and periodic operational audits, and include SLA terms with remedies. Establish clear processes for returns, labeling, and escalation to preserve service levels across channels.