Prioritize operational KPIs that align with your service promises: pick‑and‑pack accuracy, order lead time, cut‑off times, and throughput scalability. Validate WMS capabilities, integration options with your platform, inventory visibility, and SLA penalties. Assess handling for returns, kitting, and peak season labor augmentation.

Proximity reduces inland transport time and cost, enabling lower drayage and faster cross‑dock cycles. It improves inbound consolidation options and supports air/sea door mixes that optimize landed cost. Include duties, cross‑border permits, and potential queue times in your landed cost model when comparing sites.

Prioritize certified cold‑chain facilities with monitored temperature controls, documented traceability, and validated loading/unloading procedures. Check for temperature mapping, backup power, accredited handlers, and compliance with local regulatory requirements for pharmaceuticals or food products.

Negotiate clear SLAs with measurable KPIs, volume‑tiered pricing, termination notice, and liability limits. Include clauses for peak season labor surcharges, inventory ownership, insurance requirements, audit access, and performance remedies. Require transition support and a documented onboarding plan to reduce go‑live risk.