Prioritize measurable SLAs: order accuracy, on-time shipping, dock-to-stock time and inventory accuracy. Require WMS integration (API/EDI), real-time inventory visibility, scalable throughput, pick/pack productivity rates and exception reporting. Assess returns handling, kitting and value‑add capabilities for omnichannel requirements.

Connectivity to Gulf ports and main highways reduces dray and inland transit times, lowering landed cost for imports. Proximity to intercity routes improves LTL consolidation and last‑mile options. Evaluate carrier density, scheduled departures and consolidation hubs to optimize routing, transit windows and total delivered cost.

Require temperature-controlled zones with validated sensors and alarms, documented temperature mapping, HACCP or equivalent processes, secure bonded areas for customs, and lot/serial tracking in the WMS. Verify third‑party certifications and audit access to ensure regulatory and traceability requirements are met.

Typical structures include fixed monthly minimums, per-SKU storage rates, pick/pack and handling fees, and transport pass-throughs. Negotiate volume tiers, seasonal flex caps, transparent surcharge formulas (fuel, peak), clear SLA credits, and defined exit/transition clauses to keep costs predictable as volumes change.