Request metrics that align to your service model: on‑time dispatch rate, order accuracy, average pick time, dock-to-delivery transit times, inventory accuracy, and cost breakdowns (storage, handling, pick/pack). Also require carrier performance data and proof of systems integration (WMS/ERP/API) for real‑time visibility.

A facility in Keetmanshoop shortens road distance to southern border crossings and South African markets, reducing inland transit hours and potential border delay exposure. This can lower scheduled truck time, fuel costs and improve delivery predictability for palletized B2B flows.

Prioritize secure racked storage, dedicated pick/pack zones, configurable staging areas, dock levellers and sufficient trailer parking. Reliable power, communications and local labor for flexible shifts are essential to meet variable eCommerce demand patterns.

Negotiate transparent volume‑tiered pricing for storage and handling, minimum throughput clauses, fuel and carrier pass‑throughs, SLA penalties and inventory reconciliation cycles. Include provisions for peak season capacity, onboarding fees, and clear definitions of value‑added service rates.