Prioritize metrics that affect customer experience and cost: order cycle time, on-time shipping rate, picking accuracy, inventory accuracy, return processing time, and dock-to-carrier lead times. Also evaluate SLA penalties, seasonal capacity flexibility, technology compatibility (WMS/APIs), and value-added services such as kitting and temperature control.

Christchurch's proximity to Port of Lyttelton and the international airport shortens import/export transit windows. Direct access to State Highway 1 lowers overland transit times to major South Island markets and simplifies connections to northbound national freight routes, reducing linehaul costs and improving delivery predictability.

Require robust space for bulk receiving, staging and cross-dock, dedicated pick/pack zones, secure storage for regulated goods, temperature-controlled areas if needed, and documented safety/compliance procedures. Confirm staffing models, peak-season surge plans, and integrated reporting for inventory and traceability.

Essential features include a modern WMS with API support, near-real-time EDI or RESTful integrations to your OMS, automated inventory reconciliation, configurable shipping rules, carrier rate-shopping, and reporting dashboards. Verify test environments, SLA for integration support, and data security controls.