Prioritize measurable SLAs (order accuracy, ship‑time), carrier network coverage, warehouse capacity and dock configuration, WMS/API integrations, inventory visibility, security and insurance, scalability for peaks, returns and reverse logistics capabilities, pricing transparency (storage, pick/pack, receiving), and clear exit/transition terms.

Lower Hutt’s proximity to Wellington and State Highway corridors shortens last‑mile transit to metro customers and improves access to national carriers and regional distribution lanes. Close access to port, rail links and ferry terminals reduces intermodal transfer times and supports quicker fulfillment windows for North Island deliveries.

Confirm a modern WMS with real‑time inventory, RESTful APIs or EDI for order exchange, automated shipping-rate shopping, barcode/RFID support, batch and lot tracking, returns portals, SLA reporting dashboards, and scalable automation (conveyors, sortation) where volume profiles justify investment.

Negotiate transparent unit rates for receiving, storage, pick/pack, and outbound freight; minimum monthly charges; dimensional pricing policies; value‑added services (kitting, labeling); volume discounts, performance incentives, and billing cadence. Include clear chargeback rules for exceptions, returns handling fees, and seasonal capacity commitments.