Prioritize SLA performance (pick/pack lead time, order accuracy), systems integration (WMS/OMS/API), scalability of space and labor, returns handling, and visibility for order tracking. Verify cross-dock capability, dock door density, and contingency plans for peak or disruption events to maintain service levels.

Carrier density and road access determine consolidation options, frequency of dispatches and last-mile costs. Better connectivity reduces transit times and fuel-related surcharges, enabling more predictable cutoffs and lower inventory carrying needs to meet service targets.

Assess racking and bay configuration, number of dock doors, security and climate control, WMS capabilities, barcode and scanning accuracy, integration options (EDI/API), and availability of value-added services like kitting and reverse logistics for omnichannel operations.

Compare fee components (storage, handling, throughput, pick fees), inclusion of variable surcharges, minimum volume commitments, SLA credits or penalties, and onboarding or integration costs. Request cost-to-serve scenarios for typical SKUs and peak periods to evaluate true operational economics.