Prioritize WMS and carrier integrations (API/EDI), dock configuration and staging capacity for cross-dock, storage types (ambient, chilled, secure racked), scalable labor models, and transparent KPIs/SLA terms for pick accuracy, order cycle time, and claims handling.

Transportation access impacts cost and lead time through road connectivity to major corridors, density of last-mile carriers, consolidation opportunities, and modal options. Better carrier access from Otuzco reduces transit time, lowers freight rates via consolidation, and improves predictable delivery windows.

Expect returns processing and disposition, kitting and light assembly, lot and batch tracking, temperature-controlled storage and handling, and reverse-logistics workflows. Confirm provider capabilities, space allocation, and associated throughput costs during RFP evaluation.

Request historical KPIs (pick accuracy, orders per hour, on-time shipping), SLA definitions and penalties, demo of WMS/EDI integrations, unit cost breakdown (receiving, storage, picking, packing, returns), insurance and security standards, and references for similar volume/industry clients.