Require clear KPIs: order accuracy, on-time dispatch rate, inventory accuracy, average pick-to-ship cycle time, receiving turnaround, dwell time, return processing SLA, and claims rate. Also validate reporting cadence, access to raw transaction logs, and escalation procedures to verify continuous operational performance.

Expect line-item pricing: storage (per pallet or per cubic metre), inbound receiving/inspection, pick-and-pack (per order or per line), packing materials, returns handling, value-added services, outbound freight passthroughs, minimum monthly fees, and seasonal or volume-based surcharges. Clarify billing triggers and reconciliation cadence to avoid surprises.

Verify road connectivity and feeder links to main ports, loading bay counts, dock-levelers, racking configuration, material-handling equipment, cold-chain capability if needed, WMS and API integration maturity, security measures, customs facilitation, and documented SLA penalties. Confirm carrier diversity and last-mile partners for consistent delivery windows.