Key metrics: average order handling time, accuracy rate, dock and bay count, racking capacity (pallet positions), throughput per shift, and cost per pick. Assess SLA terms, inventory visibility (WMS features), value-added service capability, and carrier integrations to ensure alignment with omnichannel delivery promises.

Positioning in Aliwal North typically reduces inland transit to eastern ports and central regional markets versus coastal-only hubs. Benefits include lower road miles to inland customers, potential consolidation savings on FTL/LTL lanes, and faster turnaround for eastbound exports. Model lane costs and lead times versus alternative nodes to quantify impact.

Prioritize WMS integration (API/EDI), real-time inventory visibility, dedicated pick-and-pack lines, returns processing, and scalable labor plans for peak season. Also evaluate dock levelers, order staging areas, racking density, and security measures to protect stock and meet consumer SLAs.

Request lane-specific quotes and sample transit times, review carrier contracts and consolidation practices, inspect facility photos or perform site visits, audit process maps for picking and returns, and run a pilot SKU program to measure real-world cost-per-order and service performance before long-term commitments.