Prioritize measurable metrics: dock capacity and yard turn times, WMS and EDI integration, SLA performance for pick/pack/ship, capability for returns and value-added services, and local labor stability. Also review carrier connectivity and proximity to major routes to minimize transit costs.

Request real-world transit matrices and carrier lane maps from providers, verify contract carrier volumes and service windows, and model parcel and pallet lead times to your main markets. Include peak-season performance and cut-off times when comparing providers.

Look for dedicated dock doors, high bay racking, segregated bulk and pick areas, robust yard management, forklift fleets, and documented maintenance schedules. Confirm load-in/load-out throughput numbers and ability to stage cross-docks for just-in-time deliveries.

Total cost includes unit storage rates, receiving and handling fees, order pick/pack charges, inbound and outbound transport, and any value-added service fees. Factor in potential savings from reduced transit times, regional carrier discounts and lower regional property costs.

Request site tours, WMS demos, uptime and outage history, references from similar clients, and sample KPIs. Evaluate the provider’s roadmap for automation, seasonal labor plans, and contingency procedures for capacity spikes or supply-chain disruptions.