Prioritize SLA adherence, inventory accuracy rates, WMS and carrier API integration, demonstrated pick‑pack throughput, cross‑dock capability, security and compliance, and scalable racked capacity. Also assess transport partnerships for main trade lanes and the 3PL’s contingency plans for peak season volumes.

A Polokwane location typically reduces transit times to northern provinces and border crossings while offering lower facility costs than primary metros. For Gauteng‑centric distribution there can be a modest increase in transit distance, so evaluate lane density, carrier schedules, and consolidated transport options to balance cost and lead time.

Common services include racked storage, pick‑pack, multi‑channel order routing, kitting and light assembly, cold chain storage, returns processing (RMA), cross‑dock, and integrated carrier manifesting. Confirm each provider’s technology stack for real‑time inventory and order visibility.

Confirm the 3PL’s customs brokerage capabilities, bonded storage options, export documentation processes, and familiarity with SADC trade procedures. Ensure they manage customs declarations, freight forwarding coordination, and compliance checks to avoid border delays and unexpected duties.