Prioritize dock count and configuration, racking and storage density, temperature zones, WMS integration/API capabilities, established carrier partnerships, SLA guarantees for pick/pack/ship, and demonstrated peak-season scalability. Also review inbound consolidation, returns handling, and visibility tools that map to your customer promise.

Carrier access dictates transit times and mode options. Facilities with direct links to major trucking lanes and proximity to regional ports reduce line-haul distance and enable better negotiated rates. Shorter first/last-mile moves lower fuel and detention exposure, improving overall landed cost and delivery reliability.

Compare unit storage rates, handling and pick fees, slotting and replenishment charges, minimums, billing granularity, and accessorials (e.g., returns processing, special packaging). Factor in labor wage trends, utility costs for temperature control, and potential scaling discounts for volume commitments.

Key metrics include on-time shipment rate, order accuracy, inventory accuracy, order cycle time, dock-to-ship lead time, and system uptime. Equally important are API-based WMS/ERP integrations, EDI support, custom reporting, and examples of handling similar B2B case-pick or palletized flows.