Verify WMS capabilities and API connectivity, dock door count and trailer handling, racking and cube utilization, temperature control if needed, and bonded/FTZ-adjacent options. Confirm carrier partnerships and transit times to Colombo Port and major urban centers, plus last-mile coverage for suburb and city zones.

Land and labor economics affect fixed vs variable cost splits: lower land/labor supports denser racking and lower storage rates, while labor availability impacts pick rates and labor-based line-item pricing. Negotiate seasonal headcount flexibility, productivity KPIs, and density-based storage rates to manage peak volumes cost-effectively.

Prioritize real-time inventory visibility (WMS + API), multi-carrier parcel integrations, distributed pick-pack workflows, returns processing and inspection, and temperature-controlled handling if applicable. Also review SLA definitions for order cycle times, inventory accuracy, and chargeback terms tied to performance.

Include measurable KPIs such as inventory accuracy (%), order lead time (hours), on-time dispatch rate (%), perfect order rate, and agreed chargebacks for SLA misses. Define invoice transparency, audit access, termination terms, and capacity ramp-up clauses to manage cost and service risk during growth or seasonality.