Prioritize WMS/TMS integration and API connectivity, SLA metrics for pick-and-pack accuracy and lead time, temperature-controlled capacity if required, proven carrier relationships for last-mile and cross-border lanes, and clear pricing for storage, handling, and value-added services. Also evaluate contingency capacity for peak seasons and reverse-logistics processes.

Transit times from Kampala are influenced by proximity to Entebbe Airport and road links to Kenyan ports; faster access reduces inventory carrying and safety-stock requirements. Strong carrier networks and reliable ICD connectivity lower detention and transport surcharges, improving on-time delivery and reducing total cost-to-serve for regional distribution.

Ensure providers offer aggregated pick-and-pack reporting, kitting and bundling, barcode-level inventory accuracy, returns processing and refurbishment workflows, and scalable labor to handle peak volumes. Demand clear KPIs and integration points for order orchestration and customer-facing tracking updates.

Confirm the 3PL’s experience with Uganda Revenue Authority procedures, bonded/inland container depot handling, accredited customs brokers, and documentation workflows for imports and cross-border transit. Ask for historical clearance times and contingency plans for inspections and permit-based shipments.